Friday, September 18, 2020
Speech Analytics: Taking Contact Center to a New Level

Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers

Three Pillars of AI for Contact Centers

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there a...
Customer Experience matters in Utilities

Customer Experience matters in Utilities

Markets change and so do customers. They are becoming more demanding with their time and want things easy as they deal with companies. Customers are expecting m...
Top 15 Benefits of Retail Inventory Management Software

Top 15 Benefits of Retail Inventory Management Software

In recent years, retailers saw a rise in the returns and sales rate upon implementing a more efficient and sustainable approach. However, the issues pertaining ...
How Smart Shelf Technology is Reshaping Retail Industry?

How Smart Shelf Technology is Reshaping Retail Industry?

The smart shelf is one of the emergent technologies expected to transform the retail industry altogether. These IoT connected solutions are said to help the bri...
How UK Retailers are Managing Their Digital Expansion?

How UK Retailers are Managing Their Digital Expansion?

The UK's e-commerce market is expected to continue to expand, with a forecast growth rate from 2019 to 2023 of 5.9 percent. As a result eCommerce businesses are...
6 Must-Haves in An Inventory Management Software

6 Must-Haves in An Inventory Management Software

Finding the right inventory management software is not an easy task. You have to look for the best features, which aligns with the requirements of the business ...
5 Reasons to Adopt Teller Cash Recyclers

5 Reasons to Adopt Teller Cash Recyclers

As a business owner, you might have to handle a lot of cash every day, so you aren’t any stranger to the prominence of appropriate cash management. You could ...
A 4-Step Guide to Transform Your Omni-Channel Retail Strategy

A 4-Step Guide to Transform Your Omni-Channel Retail Strategy

As a retailer, you must think and act according to how your customers shop. Only then you will be able to keep them engaged. We are, today, living in the “on-...
Leverage Technology to Grow E-Commerce Revenue and Delight Your Shoppers

Leverage Technology to Grow E-Commerce Revenue and Delight Your Shoppers

Technology is a critical enabler to help grow revenue, disrupt business models, and deliver goods and services to shoppers. Nowhere is this more apparent than i...
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