Tuesday, November 19, 2019
Speech Analytics: Taking Contact Center to a New Level

Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers

Three Pillars of AI for Contact Centers

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there a...
Customer Experience matters in Utilities

Customer Experience matters in Utilities

Markets change and so do customers. They are becoming more demanding with their time and want things easy as they deal with companies. Customers are expecting m...
Benefits of Cash Automation

Benefits of Cash Automation

Managing cash can be a tricky proposition for retailers and bankers alike. Issues such as encompassing proper controls, handling, processing, and security, all ...
Significant Technologies Affecting Retail in 2020

Significant Technologies Affecting Retail in 2020

Amazon Prime’s strength to prioritize Prime supporters in their supply chain and get them their parcels within 24 hours has shaken the world of online retail....
Digital Transformation Trends in Retail for 2020

Digital Transformation Trends in Retail for 2020

The following technologies are still bubbling and will likely continue to grow in the coming year. But for 2020, these are the more essential trends moving the ...
Retail Technology Advancements

Retail Technology Advancements

Technology continues to develop, transforming how many businesses function. But how has technology influenced the supply chain of retail labels? Here, is a look...
Retail Industry in the Age of Technology

Retail Industry in the Age of Technology

As we reside and recuperate in the age of technology, retailers look to strive in customer service by combining new technology into the foundation. Technology p...
Retail Technology Trends to Follow in 2019

Retail Technology Trends to Follow in 2019

Two thousand eighteen has been a mind-boggling and exciting year for the retail arena. The overall market was firm; lay-off was low, we did not see as many prop...
Automated Kiosks for Retail: Making Shopping Easier

Automated Kiosks for Retail: Making Shopping Easier

Automated Kiosks for Retail: Making Shopping Easier It has been observed that the off late the implementation of self-service touch screen or automated kiosk...

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